Junk Shuttle | Fast & Affordable Junk Removal and Dumpster Rental

Frequently Asked Questions

Do I have to have my junk items packed and ready for removal?: No, but we encourage having small items packed as much as possible and somewhat organized before our arrival. That way, we can get the job done as efficiently as possible. However, we can do all the above while on site as well; it just may take us longer than a normal job, which may mean labor charges. Please see above for our labor policy. A customer service representative would be happy to go over this policy with you when you make your appointment as well.

Do you remove Items from the basement/attic?: Yes - we'll take items from wherever they are located.

Are you insured?: Yes, feel free to request information regarding our insurance provider.

What items are restricted during the junk removal?: We cannot take anything liquid or hazardous, as determined by the state. These items require special handling and/or disposal. Briefly, we cannot take paints, chemicals, oils, asbestos, bug-infested items, carrion, or any other hazardous substance.

How do I know what size load to expect?: Without seeing the items you wish us to remove for you, it is hard to provide a guaranteed estimate based on the load size. To get a rough estimate click here.

Can I cancel my junk removal after your team has arrived, if I am not satisfied with the on-site estimate?: Yes, you can cancel for whatever reason before we start actually working.

How soon after ordering can I get a container?: This depends on our schedule. Sometimes we can get a dumpster to your location the same day. In other instances, it may take a couple of days. Generally, you can expect delivery within 24 hours.

Can I have it placed on my lawn?: You can do so at your discretion. However, you are responsible for damage that may occur to the lawn during delivery or removal.

What if I need another container?: Simply contact our office and order an exchange. You will pay the same low price for an additional dumpster.

What are the unacceptable materials items for roll-off containers?: Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, concrete, electronics, all liquids. The material must be level at the top of the container; nothing can be sticking out of the top. Additional requirements may apply based upon locality. Liability for appropriate waste remains with the customer.

Will it damage my new driveway?: The contractor highly recommends that the customer protect any surface where the roll-off is going to be placed with a 4' x 8' sheet of plywood. The customer affirms that any right-of-way provided by the customer (disclosed in delivery questions) for the roll-off container is sufficient to bear the weight of all contractors' equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and the entire container placement site. The contractor shall not be responsible for any damages to any private driving surface, pavement or accompanying subsurface of any route associated to perform the service that was contracted.

Can I put the container on the street?: Please check with your local municipality. Permits may be required. It will be your responsibility to obtain the proper permit and to comply with the additional requirements of your local governing body. This often includes placing flashing barricades, cones, etc around the container.

What if the driver comes for delivery or removal and I am not ready for the container to be dropped or removed?: Please note trip charges will incur a supplementary cost of $95 per visit from the initial quote. Common causes of trip charges are containers being filled well over the level line, cars blocking safe access to the container, or site conditions such as snow, ice, or soft soil, and many others.

Will I be billed for extra weight?: Yes, if your tonnage goes over the included tons quoted in your order you will be charged additional costs.

Is it necessary for someone to be there when they deliver or remove my container?: It is not necessary to have someone onsite for the delivery or the removal of the container. However, please be as specific as possible when answering the delivery questions, as the driver will use their best judgment and place the container in the safest accessible area when delivering the container. If an onsite contact is not available for delivery, you will be responsible for all charges involved with the relocation of the dumpster should it be necessary. For the removal, the customer agrees to provide unobstructed access to the equipment on the scheduled pick-up day; if the equipment is inaccessible the customer is subject to additional pick-up charges, as the terms and conditions apply.

What size dumpster should I get?: It is very hard for us to suggest a good dumpster size for several reasons. First of all, we have not seen the debris you wish to have disposed of, so it is hard for us to guess the volume of your debris. The second part is that we do not want to suggest a size that is too small for your needs, forcing you to order another dumpster. Likewise, we do not want to suggest a size too large. We will happily provide you with the dimensions of your dumpster so that you can better estimate how much can go in the dumpster safely.