Frequently Asked Questions
Straight answers about dumpster rental and junk removal with Junkshuttle. Can't find what you're looking for? Give us a call.
Junk Removal FAQs
Not necessarily, but it helps. If small items are boxed and grouped together ahead of time, our crew can move faster and get you a more accurate price. We're also happy to gather items ourselves while on site - just know that jobs requiring extra prep time may involve additional labor charges. Your customer service representative can walk you through our labor policy when you book.
Yes. Our crew will retrieve items from wherever they're located in your home, including basements, attics, and upper floors.
Yes, we carry insurance. Reach out to our team and we're happy to share details about our coverage.
We're unable to haul away anything liquid or classified as hazardous by the state. This includes paints, chemicals, oils, asbestos, bug-infested items, carrion, and other hazardous substances requiring special disposal.
Load size depends on the volume of items you need removed, so it's tough to guess without seeing them. Enter your ZIP code on our pricing page for a quick estimate based on our flat-rate load sizes.
Yes. You're free to cancel for any reason before our crew begins working, with no obligation.
Dumpster Rental FAQs
Rental length varies depending on your location and the dumpster size you choose. Our team will go over the exact rental period when you book.
Delivery timing depends on our schedule and your location. Call us at (262) 544-JUNK (5865) and we'll give you the soonest available delivery window for your area.
Yes, that's your call. Just keep in mind that placing a dumpster on grass can leave marks or cause damage during delivery and pickup, so weigh that against the convenience of the location before deciding where you'd like it placed.
No problem - just contact our office to arrange a swap. We'll bring a fresh container at the same flat rate as your original order.
A number of materials are restricted from roll-off dumpsters, including:
- Hazardous, industrial, or chemical waste
- Paint (except fully dried latex paint cans - no liquids)
- Oil, oil filters, antifreeze, and other automotive fluids
- Propane tanks, aerosol cans, and other flammable materials
- Tires, batteries, and electronics (TVs, monitors, computers, microwaves)
- Fluorescent tubes, asbestos, and medical waste
- Railroad ties, contaminated soil, and lead paint chips
- Appliances, concrete, and dirt
Check with your local municipality first - a permit is often required for street placement. It's your responsibility to secure any necessary permits and follow your local requirements, which may include setting out cones or barricades around the container.
A trip charge of $95 applies per visit if our driver can't complete delivery or pickup as scheduled. Common causes include containers filled above the fill line, vehicles blocking access, or site conditions like snow, ice, or soft ground.
Yes. If your load exceeds the tonnage included with your rental, additional charges will apply based on the excess weight.
No - someone doesn't need to be on site for either delivery or removal. That said, please be as specific as possible when answering our delivery questions, since our driver will use that information to place the container in the safest accessible spot. If we can't reach an onsite contact and the container needs to be relocated, you'll be responsible for those charges. For pickup day, please make sure the container is fully accessible; if it isn't, additional charges may apply.
It's tough for us to recommend a size without seeing your debris firsthand, and we'd rather not guess wrong in either direction - too small means you'll need a second container, too large means you're paying for space you don't use. We offer 12, 20, and 30 yard dumpsters, and our team can walk you through the dimensions of each so you can pick the size that best fits your project.
Still Have Questions?
Our team is happy to help you find the right dumpster size or get a junk removal quote.