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Frequently Asked Questions


Do I have to have my junk items packed and ready for removal?

No, but we encourage having small items packed as much as possible and somewhat organized before our arrival. That way, we can get the job done as efficiently as possible. However, we can do all the above while on site as well; it just may take us longer than a normal job, which may mean labor charges. Please see above for our labor policy. A customer service representative would be happy to go over this policy with you when you make your appointment as well.

Do you remove Items from the basement/attic?

Yes - we'll take items from wherever they are located.

Are you insured?

Yes, feel free to request information regarding our insurance provider.

What items are restricted during the junk removal?

We cannot take anything liquid or hazardous, as determined by the state. These items require special handling and/or disposal. Briefly, we cannot take paints, chemicals, oils, asbestos, bug-infested items, carrion, or any other hazardous substance.

How do I know what size load to expect?

Without seeing the items you wish us to remove for you, it is hard to provide a guaranteed estimate based on the load size. To get a rough estimate click here.

Can I cancel my junk removal after your team has arrived, if I am not satisfied with the on-site estimate?

Yes, you can cancel for whatever reason before we start actually working.

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